Noe Emmanuel Pante

Web and Desktop Application Developer

• Develop, update and maintain websites, and web apps using ASP.NET, C#, HTML5, CSS3 and JavaScript.
• Develop, update and maintain desktop and server tools using C# with Windows Forms.
• Create reports and database with MS SQL Studio 2008 and 2014.
• Document source codes and tools that are being used in the team.
• Install and configure IIS in Windows Servers.
• Deploy websites using IIS7 and IIS10.
• Conducts manual testing on websites and applications.

QA Specialist and Software Lifecycle Specialist

• Performs manual testing and uses in-house tools to check applications that will undergo for user acceptance testing.
• Validate requests that will be packaged, conduct software technical reviews, and communicate with the customers if there is an issue with the software.
• Perform also Admin Tasks such software information management and maintenance, configuration item creation, and software removal requests.

Application Packager

• Certify and package applications using Marimba Packager and InstallShield Application.
• Deploys the application for user acceptance testing and monitor application installations.
• Troubleshoot and resolve application packaging and deployment related issues that could come from e-mails, tickets, or direct message.

Messaging and Collaboration Infrastructure System Support Level 1

• Troubleshoot and resolve messaging and collaboration issues such as mail routing issues, quota increase for Outlook Mailbox and Sharepoint Sites, account issues, and ActiveSync issues and requests.
• Monitor servers' health and availability and troubleshoot validated server alerts such as server node down issues, disk space issues, and hung threads in BlackBerry servers.
• Performs proactive server health check to avoid crashes and downtime.

Help Desk Engineer and Junior System Admin

• Provided technical support to customers experiencing a wide range of computer and mobile issues through phone and e-mail. These include forgotten passwords, password reset, computer virus infection, E-mail routing issues, OS, MS Offices Application and software malfunctions, printer issues, mobile sync issues and requests.
• Managed customer accounts using MS Exchange and Active Directory which include account creation, account termination, increase Outlook Mailbox quota, giving and removing folder access, creating and deleting distribution groups.
• Provided mobile e-mail access to users using Blackberry Admin.

Mapua Institute of Technology